Refund and Returns Policy

Refund and Returns Policy – Larsson 

Overview

Our return policy is valid for 30 days from the date of delivery. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To qualify for a return, your item must be unused, undamaged, and in its original packaging.

Non-Returnable Items

We do not accept returns on the following items:

• Personal hygiene products (e.g. used towels, swimwear without tags)

• Opened or used bath accessories

• Gift cards and downloadable products

• Custom-built or made-to-order pool equipment

Return Requirements

To complete your return, please provide:

• The original receipt or proof of purchase

• Photos of the product (if damaged or defective)

Please do not send your product back to the manufacturer directly.

Partial Refunds

Partial refunds may be granted for:

• Items showing signs of use

• Products not in original condition or missing parts (not due to our error)

• Returns requested after the 30-day window

Refunds

Once we receive and inspect your return, we will notify you via email of the refund approval or rejection. If approved, your refund will be processed to your original method of payment within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card provider

3. Then, contact your bank (processing times vary)
   If you’ve completed all of the above and still have not received your refund, contact us at: support@larssonswimacademy.com

Sale Items

Only regular-priced items are eligible for refunds. Discounted or clearance items are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or sent in error. To request an exchange, email us at support@larssonswimacademy.com with your order details and send the item to:
[Insert Physical Return Address Here]

Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit. If not, the refund will go to the original purchaser.

Shipping Returns

To return a product, mail it to:
[Insert Physical Return Address Here]

• Return shipping costs are the responsibility of the customer and are non-refundable.

• If your return is approved, the shipping fee will be deducted from your refund (if prepaid).

We recommend using a trackable shipping service or shipping insurance for high-value items, as we are not responsible for returns that are lost in transit.

Need Help?

Questions about returns and refunds? Contact us at:
📧 support@larssonswimacademy.com